Looking for an opportunity within a business that offers a genuine “people first” culture? Here at Chubb Fire & Security, we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a fixed term basis of 12 months.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. We provide essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive with a dynamic team of over 13,000 employees globally. Our commitment to our people is to continually develop and innovate so that we grow together as careers unfold. As part of the global API Group, we invest in leadership and people development.
Salary and Benefits
Salary: £25,668 per annum.
* 25 days holiday, plus bank holidays
* Free onsite parking
* Cycle to Work Scheme
* Employee Referral Scheme (£1,000)
* Free mortgage advice
* Company pension scheme
* Life assurance (4 x basic salary)
* Employee scholarship scheme
* A central benefits platform offering a wide range of discounts
* Childcare vouchers
* Health & wellbeing resources
* Bravo awards – recognising outstanding contributions and encouraging excellence
What You’ll Be Doing as a Field Support Advisor
As a Field Support Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based engineers, account managers, the branch network and external customers. Your responsibilities include coordinating and dispatching engineers to meet service level agreements.
Duties
* Planning, routing and coordinating engineer visits – diary management
* Tracking each job and status through to completion
* Identifying potential delays and reacting proactively
* Communicating and updating engineers, internal stakeholders and customers by email and telephone
* Dealing with customer responses to telephone calls and emails, and updating systems accordingly
* Updating and maintaining multiple scheduling systems, platforms and CRM
* Meeting KPI’s focused on timely dispatch
Working Hours
37.5 hours per week, Monday to Friday, shifts between 8 am – 6 pm.
What We Would Like You To Bring
Experience is not required; we provide full training and support. Desired qualities include:
* Natural communicator with ability to build rapport with customers and colleagues
* Solution-focused, striving to understand and resolve issues to meet dispatch timeframes
* Prioritising workloads & multitasking effectively – working with multiple engineers and customers simultaneously
* Open-minded and willing to learn – capable of thriving in a fast-paced, ever-changing environment
* Solid IT literacy – comfortable using multiple systems, both in-house portals and Microsoft systems
* Highly organized – planning or scheduling experience beneficial but not essential
Equal Opportunities Statement
Chubb Fire and Security is an equal opportunities employer. Our commitment to diversity, equity, and inclusion ensures all employees and applicants feel valued, respected, and supported.
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