Overview
Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
Job Summary
Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference. Consider whether you can support people in high-pressure situations and respond calmly and effectively to emergencies.
Responsibilities
At NHS 111, you\'ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage pressures that come with supporting people in often stressful or distressing situations.
Important Information
* This is an office-based position at Milton Keynes; remote or home working is not available.
* This role is not eligible for visa sponsorship.
* Fixed part-time rotas are available based on current service needs (see attached).
* We are welcoming new team members for upcoming training courses in October and November.
Salary and Benefits
* Hourly rate: £12.79 per hour.
* Unsocial allowances:
* All day Saturday (midnight to midnight) Time plus 35% (currently £17.26 per hour).
* All day Sunday and public holidays (midnight to midnight) Time plus 69% (currently £21.61 per hour).
* Full training and a range of courses; holiday entitlement; NHS Pension; CPD opportunities; Employee Assistance Programme; Health and Wellbeing support; NHS Discounts.
Qualifications and Training
* Essential: Good all-round education (e.g. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role. Safeguarding: role open to people aged over 18.
* Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent; experience in a customer/patient services environment; experience using computerised systems and telephone as a working communication method.
Knowledge and Experience
* Essential: Experience in a customer/patient services environment; ability to use a computerised system; experience using a telephone in a work environment.
* Desirable: Call centre experience; geographical knowledge of the operational area; experience of rotating shifts; experience in health or voluntary sectors; knowledge of first aid and/or anatomy.
Disability Support
If you have queries relating to disability and the recruitment process, please get in touch. The South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
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