Social network you want to login/join with:
Customer Operations Supervisor (Hiring Immediately), Newport-On-Tay
Client: Co-op
Location: Newport-On-Tay, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Closing date: 30-04-2025
Customer Team Leader
Location: 6061 Rogerstone - Tregwilym Road, Jubilee Park, Rogerstone, NP10 9EJ
Pay: £13.65 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Shifts of 5:30am to 2pm or 2pm to 10pm including weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing various store tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing, with policies to help through life events such as bereavement, pregnancy loss, fertility treatments, and menopause.
What you’ll do
* Provide friendly, helpful, and thoughtful service, managing the store and handling challenging situations.
* Develop your team through coaching and training, fostering an inclusive culture.
* Ensure the store is safe, legal, and fully operational.
* Manage diligence checks and stock accuracy for a great shopping experience.
* Support your store manager by deputising and handling HR processes.
* Introduce new products and services, encouraging feedback.
* Build relationships and support the local community, assisting with the delivery of the community plan.
This job would suit people who have
* A genuine care for customers and members
* The ability to balance leading and supporting your team and working on the shop floor
* Great people skills for building positive relationships
* Strong organisational and problem-solving skills
* A desire to learn and develop leadership skills
* The flexibility to work various shifts
Why Co-op?
* Paid training and support for your development
* 30% discount on Co-op products and 10% on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream app for accessing part of your pay early
* 36 days holiday including bank holidays (pro-rata for part-time)
* Virtual healthcare services for you and your family
* Employee assistance services available 24/7
* Rotas shared three weeks in advance
* Cycle-to-work scheme
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We support reasonable adjustments for disabled candidates and are part of the Disability Confident scheme. We will ask if you'd like to be considered under this scheme when you apply.
As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.
#J-18808-Ljbffr