Customer Care & Business Support Officer – Castle Point Borough Council
Essex County Council are delighted to be advertising the role Customer Care & Business Support Officer on behalf of Castle Point Borough Council.
About The Role
We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Council's recreation team:
Key Skills And Abilities
* Organisational & Communication: Good organisational and communication skills.
* Initiative & Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.
* Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.
* Financial Handling: Ability to handle cash and card transactions accurately and securely.
* IT Competence: Competent in the use of Microsoft Office software and handheld technology.
* Customer Focus: Ability to provide customer-focused services and build rapport.
* Health & Safety: Practical knowledge of Health & Safety.
Experience
* Customer Service: Prior customer service experience.
Any Other Desirable Experience
* Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.
* Booking Systems: Knowledge of Recreational booking systems.
* Administrative: Prior administrative experience.
* Financial: Prior financial handling experience.
* Community Engagement: Prior community engagement experience.
Benefits
* 27 days Annual leave
* FREE Gym membership
* Competitive pay + large pension contribution
* On-going CPD training
* Part of a multiple award winning team
* Get discounts at hundreds of high street jobs with our discount scheme
For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245.
The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.
Our values: Trust, Respect, Improving and Learning, and Customer Focus
Castle Point Borough Council is an Equal Opportunities Employer.
#J-18808-Ljbffr