Account Manager - Hospitality & Catering
Title: Account Manager
Location: Milton Keynes
* Full-time
* Employment Type: Permanent
* Salary: Up to £48,000
* 28 Days holiday including bank holidays
* Plus your birthday off
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our Perkbox app; high street shops, holidays & cinema
* Access to employee assistance programme
* Cycle to work scheme
We are seeking an exceptional Account Manager to lead our Business & Industry (B&I) catering operation for Mercedes-Benz, delivering a premium food and hospitality experience that reflects the prestige and innovation of one of the world’s iconic automotive brands.
This is a standout opportunity for a commercially astute and client‑focused leader to take ownership of a high‑profile corporate account, driving operational excellence, financial performance, and service innovation. You will act as the key strategic partner to the client, ensuring that every aspect of the catering offer aligns with brand expectations and enhances the workplace experience.
Responsibilities
* Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
* Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
* Continually look to develop your team through mentoring, training, recognition, and empowerment
* Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
* Achieve business critical KPIs including Health and Safety, Sustainability, Financial and operational
Qualifications
* Previous experience commensurate with role
* Have a contagious passion for food and customer service
* You derive satisfaction from managing, training, and supporting a team
* Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
* Excellent delegation and influencing skills
* Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure
* Meticulous organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective
* Excellent strategic thinking and critical reasoning skills
* Works according to BaxterStorey core values
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. Applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds are encouraged.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society. To support this commitment, we have set an ambition to be recognised for having the most inclusive culture in hospitality.
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