Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!
Benefits of being our Customer Service Advisor:
1. Excellent Basic Salary of £25,396
2. Work from home during weekend shifts
3. Competitive Uncapped Commission structure
4. Our offices are minutes away from all public transport links and on-site parking
5. In depth Training and Development with the opportunity to progress your career
6. Incredible events and incentives
7. 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm
Responsibilities for our Customer Service Advisor:
8. Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
9. Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
10. Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
11. Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
12. Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.
Requirements for our Customer Service Advisor:
13. Previous customer service experience, preferably in a fast paced – high pressure role.
14. Ability to use multiple technical platforms simultaneously so very string IT skills required
15. Strong problem-solving skills and technical aptitude.
16. Excellent communication and attention to detail skills, both written and verbal.
17. Ability to work effectively in a fast-paced environment.
18. Flexibility to work within the specified shifts, including weekends.