Could your research skills improve digital services for the most vulnerable users in the UK?
Can you help us improve systems for over 100,000 colleagues in the largest UK government department?
Do you want to be part of a User Centred Design community of practice that will support your development and nurture your curiosity?
If so, we want you to join us as a User Researcher.
In DWP our User Researchers plan, design and carry out research activities with real users. Our research helps teams get a deep understanding of the people that use government services and of colleagues who use different systems and tools to deliver services.
Your research will inform our policy, proposition, service, content, and interaction design so that services work well for users and do what they are supposed to do.
As a User Researcher you will:
* Work independently to plan and carry out research projects from preparation through to sharing of research outcomes.
* Make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the Department's goals and/or delivery outcomes.
* Be responsible for communicating with the users and championing core research principles to team members.
* Test high level and specific aspects of a service, presenting the research findings to help gain consensus and take action based on research findings.
* Plan and design user research programmes, testing both high level concepts and specific aspects of the services as they are designed and developed.
* Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
* Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision.
* Communicate the insights gained from user research outputs to both the project team and wider stakeholder, helping to enhance organisational understanding of the users and drive decisions and actionable recommendations.
* Maintain and develop relationships across the product teams, guiding the team in understanding research findings and insights.
* Work within agile project teams, providing, to the team, a focus on user centred design.
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