Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprenticein the IT Service Desk Team! As an IT Apprentice in the Desktop Team, you will learn to repair and maintain all end user laptops & peripherals supported by Service Express through developing the knowledge and skills needed to work safely on the electronic, electrical and mechanical I.T equipment and peripherals that that support our customers and field engineers. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your programme! In this role, youll work towards your IT Support Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To develop knowledge and understanding of internally used products and services available to internal customers Hardware and software maintenance of computer systems Support Technical Team members in completing basic technical and hardware activities for colleagues To learn and develop understanding of the technical systems and processes used within the Team Learn and develop understanding of the interaction of the Technical Team with other departments Support Technical Team members in completing basic technical and software activities for colleagues Proactive involvement in small projects Travelling between sites to resolve issues and support colleagues Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary - £17,000 Monday Friday - 37.5 Hours 25 days holiday On site gym and personal trainers Free eye tests Tax return service Life Assurance Private medical care Cycle to work scheme Income protection scheme Travel insurance Buy holidays Birthdays off work Desired Qualities, Skills and Knowledge: Passion for IT Ability to communicate Willingness to work unsociable hours if required Ability to work as a team Committed to learning Grade 5/C in English & 4/C in Maths GCSE - Required Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ