Senior Business Analyst
Contract: 12 Months
Location: Newcastle upon Tyne (Hybrid – minimum 3 days in office-based)
Security Clearance: BPSS (Basic)
IR35 Status: In scope
Rate: Umbrella up to £750 per day
About the Role
We are supporting a newly established public sector organisation delivering a high-profile compensation programme. The team is focused on delivering outcomes at pace while maintaining a strong emphasis on empathy, integrity, and user-centred design.
This is a unique opportunity to work on a meaningful programme that has real societal impact. The role requires someone who can balance speed with sensitivity and is motivated by delivering positive change.
Our Focus
The organisation’s priorities include:
* Creating a user-centred, end-to-end service
* Enabling the efficient delivery of compensation to eligible individuals
* Adopting a test-and-learn approach, scaling services rapidly
Role Overview
As a Senior Business Analyst, you will work within a fast-paced, multi-disciplinary team to deliver analysis that supports both user and business needs.
You will explore how the organisation operates across people, processes, data, and technology—identifying improvements and helping shape effective, scalable services.
Key Responsibilities
* Conduct research and analysis to understand current services and operating models
* Identify service gaps, improvement opportunities, and define success measures
* Work closely with stakeholders including policy, legal, and operational teams
* Translate business and user needs into clear requirements
* Support the design, development, and testing of services and business change
* Ensure solutions align with organisational goals and user needs
* Assess business and policy constraints and their implications
* Contribute to the development of operating models and business capabilities
* Advise on approaches to analyse and resolve complex challenges
Essential Skills & Experience
* Significant experience as a Senior Business Analyst in a digital environment
* Strong experience working in Agile teams
* Ability to operate with minimal direction and drive outcomes independently
* Proven experience identifying and resolving complex business issues
* Strong stakeholder management and communication skills
* Experience working in multi-disciplinary teams
* Ability to understand and assess policy and business constraints
* Experience supporting or contributing to communities of practice
What We’re Looking For
* Self-motivated and driven individual
* Comfortable working at pace in a complex environment
* Strong problem-solver with a delivery mindset
* Able to build relationships and influence stakeholders effectively
* Demonstrates stability in contract history