Do you build trust naturally — connecting with communities, partners and people in ways that open doors, spark insight, and strengthen relationships?
Do you thrive at the intersection of research, engagement and delivery — making sure projects run smoothly, participants feel included, and insight reflects real lived experience?
Are you someone who brings organisation, empathy, and curiosity — helping turn community perspectives into meaningful change?
The role
We’re looking for a Fieldwork & Insight Engagement Lead to play a vital role in ICE’s Insight Team — leading recruitment, fieldwork and engagement activity that ensures our research reflects the voices, needs and experiences of diverse communities.
You’ll be a connector, a collaborator and a relationship‑builder — someone who strengthens the bridge between our projects and the people they serve.
At ICE, we help people, places, and organisations thrive. We use behavioural insight, evidence and co‑production to create work that improves lives. Your role ensures our insight is grounded in the real world: inclusive, well‑managed, and delivered with care.
This role is based within the Insight Team. Where you will work as part of a fast paced, agile, creative organisation based in Wirral. You will be expected in the office for a minimum 3 days per week. The role Hybrid and does require some travel depending on project delivery needs including but not limited to other ICE offices from time to time.
We deliver purpose‑led work that directly improves communities, health, and wellbeing.
Our work is evidence that we are leading behaviour change work across the UK
We have a culture rooted in insight, creativity, and co‑design.
We offer opportunities for professional development across behaviour change, design, insight, and digital innovation.
Offer hybrid working with trust, autonomy, and a supportive leadership team.
Promise a chance to shape the evolution of ICE’s brand and creative capability.
Salary Range: £28,000 - £32,000 per annum.
Key elements of the day‑to‑day role:
The role will involve:
Recruitment & Fieldwork Delivery
You will lead or support the design and delivery of high‑quality qualitative and quantitative research recruitment and fieldwork. This includes:
* Mapping stakeholders and audiences to design tailored recruitment strategies.
* Identifying outreach channels, partners and community connectors.
* Ensuring approaches are inclusive and reach underrepresented groups.
* Managing participant screening, quotas, scheduling and incentives.
* Coordinating logistics for interviews, groups, workshops or surveys, both digital and in‑person.
* Undertaking fieldwork where needed, representing ICE with professionalism.
* Monitoring progress and flagging risks early.
* Ensuring all data handling meets governance requirements.
External & Internal Engagement Leadership
You will lead engagement activity across our insight programmes, building trusted relationships with:
* Community groups and voluntary sector partners.
* Local networks and stakeholders.
* Internal ICE colleagues working on related projects.
You’ll act as a connector — strengthening partnerships, expanding our reach, and embedding co‑production principles throughout engagement activity.
Project Management & Coordination
You’ll help mobilise and manage projects to agreed timelines and quality standards, including:
* Developing project plans and delivery schedules.
* Coordinating team roles and responsibilities.
* Monitoring milestones, risks, and dependencies.
* Ensuring clear communication with teams, stakeholders and commissioners.
* Supporting resource allocation and budget tracking where required.
Project Process Design & Implementation
You’ll support the refinement of project management frameworks, tools, templates and QA processes — helping embed consistency, learning and best practice across the team.
Operations & Governance
Like all ICE roles, you’ll work within policies, procedures and regulations while upholding the highest standards of integrity, confidentiality and conduct.
Essential existing skills/experience
* 2–3 years of experience in a similar research, engagement or project coordination role.
* Experience leading or supporting recruitment, outreach or stakeholder engagement.
* Experience coordinating complex projects to timelines.
* The ability to anticipate risks, plan ahead and keep delivery on track.
* Strong relationship‑building skills with both communities and professionals.
* A calm, solutions‑focused approach to challenges.
* Accountability, independence, and strong organisational skills.
* Experience with fieldwork coordination, panels or databases.
* Public sector or health‑related project experience.
* Understanding of qualitative or quantitative research methods.
* Interest in behavioural science.
About us
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Our Mission
We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.
WeMake Better Happen.
We are a purpose‑driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.
Whole Heartedness: Bring passion and energy to our work, our colleagues and ourselves.
Trust: Trust and intent to do the right thing.
Being Curious and Creative: Bringing our ideas to add value to what we do.
“We live by what we believe not by what we see.”
Training for all roles will be provided along with a programme of continued professional development.
Only those shortlisted will be contacted.
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