Employer Welsh Ambulance Service University NHS Trust Employer type NHS Site Matrix House, Vantage Point House, Ty Elwy Town Swansea, Cwmbran, St Asaph Salary £46,840 - £53,602 per annum Salary period Yearly Closing 16/06/2025 23:59
Senior ICT Application Systems Product Specialist
Band 7
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
An opportunity has arisen for an experienced Applications specialist to join our digital team that has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core.
The post holder will manage the planning, development, implementation and ongoing management of Application systems and servers in line with the strategic roadmap to ensure that the benefits of digital technologies are realised.
The Senior ICT Application Systems Product Specialist will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT applications and systems across Wales, including the provision of ICT support and advice to managers and users.
Working autonomously and in accordance with Trust policy, the postholder will also be expected to investigate/resolve and plan multi-faceted ICT systems, to ensure the smooth running of the trust’s ICT infrastructure. Ensuring that the integrity and performance of the infrastructure is optimised in support of clinical and business needs.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
As a senior member of the team, this role entails assisting with the development and implementation of a maintenance schedule, ensuring there is efficient and effective use of all Application systems, servers, associated hardware and software applications distributed across the Trust.
The postholder will work to introduce continual improvements and refinements to the practices used to develop the ICT systems within the organisation.
Routinely investigate and resolve complex technical problems, providing effective solutions that make use of suitable ICT systems.
Regular requirement to develop or create reports, documents, diagrams for use by ICT or for wider presentation.
Assist with the investigation of all adverse events, ensure the independent review of incidents, to support the investigation, identifying the root cause and ensure that appropriate Corrective and Preventative Actions are developed, actioned, and monitored.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
* Educated to degree level (Information Technology, Science or related subject) or equivalent demonstrable level of work experience and knowledge.
* Advanced knowledge of working and developing application systems.
* In depth understanding of the business processes for products for which the post holder is responsible.
* Understanding of the use of modern Information Technologies and how they contribute to improved systems and services to patients.
* An understanding of ITIL framework (Information Technology Infrastructure Library) and its application across the service lifecycle.
* In depth understanding of the information and service delivery needs of NHS Wales.
* Qualification in team leadership or management (such as the Institute of Leadership and Management’s ILM Levels).
Experience
* Proven experience of an ICT technical engineering role.
* Experience of management and leadership of a team.
* Evidence of leading the design, development and deployment of computer system upgrades and implementations.
* Evidence a strong understanding of windows PC and server operating systems.
* Experience of supporting and managing Application System environments.
* Experience of supporting IT within a healthcare environment.
Skills
* Ability and confidence to speak publicly to groups of people, demonstrating ideas, concepts and working software and answer related questions.
* Able to establish good working relationships with people at all levels.
* Be methodical and disciplined in work with meticulous attention to detail.
* Able to work under own initiative and meet tight deadline.
* The post holder must be able to accurately choreograph multiple application systems and platforms across numerous displays.
* Able to learn new technologies and IT systems quickly through both self-study and professional courses.
The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Name James Roberts Job title ICT Applications and Systems Manager Email address amb_digitalrecruitment@wales.nhs.uk Additional information
If you have a query about this role, please contact via amb_digitalrecruitment@wales.nhs.uk email address.
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