Position: Planning Control Room Manager
Location: Milton Keynes
Grade: RCS. L
Shift patterns: Monday-Friday, Day time hours (08:00-16:00)
Contract Type: Permanent (Full-Time)
At DHL Supply Chain, we’re redefining digital logistics through innovation, data, and operational excellence. As we continue to strengthen our cutting‑edge Digital Centre in Milton Keynes, we’re looking for a driven and experienced Planning Control Room Manager to take ownership of our control room function—leading real‑time decision making, optimising resource planning, and ensuring seamless service delivery across our operation.
This is a pivotal leadership role where you’ll sit at the heart of our operation, coordinating activity, managing performance, and empowering your team to deliver world‑class service in a fast‑paced, technology‑driven environment.
A TYPICAL DAY MAY INVOLVE
* Maximise the performance of the operation by ensuring accurate, detailed planning information to enable the operation to direct daily, weekly and monthly activities and identify any potential shortfalls.
* Manage a team to monitor and track all KPIs against plan, providing timely and accurate reports in all areas including planned and flex hours, performance levels.
* Accountable for producing accurate, detailed planning information and volume plans.
* Plan, allocate, co‑ordinate and adjust staff levels to meet operational requirements in line with defined budgets.
* Support in driving a continuous improvement culture within the operation.
* Schedule rota’s and work patterns in line with Working Time Directive guidelines.
* Carry out ad‑hoc projects that both improve and advance the depot planning processes.
* Communicate and liaise with on‑site agency management to support shortfalls or surpluses of hours requirements.
THIS ROLE WOULD SUIT PEOPLE WHO
* Previous experience within a warehouse environment is essential.
* 3PL experience would be desirable.
* Technical understanding of operations with technical abilities around systems (Excel, Co Pilot, Manhattan & Red Prairie, Chronos, Power BI).
* Resource planning background.
* Project management would be beneficial.
* Excellent communication skills—verbal and written.
* Analytical skills.
WHY JOIN US?
* Free parking and on‑site canteen.
* 25 days annual leave.
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.
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