Job Description
Duties
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
* Take orders and send them to kitchen staff through the POS system. Ensure accuracy by repeating order(s) to the guests.
* Deliver orders promptly to the kitchen production area.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
* Actively participate in safe work practices and procedures in the workplace, use equipment safely.
* Fully understand departmental fire, evacuation and emergency procedures.
* Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
* Report any health or safety hazards to your Supervisor.
* Wear protective clothing and equipment provided.
* Actively participate in Accor hotel environmental initiatives.
* Report all broken or damaged equipment to a Supervisor.
Customer Service
* Provide efficient, friendly and professional service to all guests, making all guests experience positive.
* Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
General Duties
* Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
* Suggest any improvements that could be made to existing services or procedures.
* Attend training programmes and meetings as directed to constantly improve skills and knowledge.
* Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications
We are looking for energetic, enthusiastic waiting/ bar staff for over the Christmas period.
The Hotels have lots of fun parties coming up so we need some casual staff to help us look after all our guests.
Do you fancy a lively work atmosphere to earn money in, then apply for this zero hours Christmas role and we can have a chat.
Additional Information
Salary £12.60.per hour
* Company Events - Team appreciation lunch
* Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* High street discounts, with your Heartist card
* Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
* Team member referrals program
* Personnel development - In house training
* Free on-site parking
* Free meals on duty
* Monthly 'Duck' awards
* Free uniform
* Company Pension