Job Description
Duties
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
* Take orders and send them to kitchen staff through the POS system. Ensure accuracy by repeating order(s) to the guests.
* Deliver orders promptly to the kitchen production area.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
* Actively participate in safe work practices and procedures in the workplace, use equipment safely.
* Fully understand departmental fire, evacuation and emergency procedures.
* Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
* Report any health or safety hazards to your Supervisor.
* Wear protective clothing and equipment provided.
* Actively participate in Accor hotel environmental initiatives.
* Report all broken or damaged equipment to a Supervisor.
Customer Service
* Provide efficient, friendly and professional service to all guests, making all guests experience positive.
* Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
General Duties
* Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
* Suggest any improvements that could be made to existing services or procedures.
* Attend training programmes and meetings as directed to constantly improve skills and knowledge.
* Follow the expectations and guidelines in the Accor Employee Handbook.
Additional Information
Salary £12.60.per hour
* Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
* High street discounts, with your Heartist card
* Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
* Team member referrals program
* Personnel development - In house training
* Free on-site parking
* Free meals on duty
* Free uniform
* Company Pension