Job Description
Client Services
Your new companyHays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based. Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.Your new roleAs a Client Services Executive, you will:
* Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
* Accurately obtain and record client information using case management software
* Escalate new enquiries to relevant departments and record feedback promptly.
* Maintain an up-to-date understanding of all internal departments and services
* Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily
* Assess incoming enquiries and provide accurate quotes where applicable.
* Support departments with matters of opening and completion of checks
* Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business
What you'll need to succeed
* Proven experience in a client-facing or customer service role, within professional services
* Excellent written and verbal communication skills
* Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
* Strong attention to detail and accurate data entry skills
* A strong academic background
* Demonstrable experience achieving or exceeding KPIs
* Knowledge of Proclaim (or other case management systems)
What you'll get in returnThis role is for an excellent Manchester-based business. The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package. Salary is £26,000. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. # 4778393