Patient Services Assistant / Receptionist – Yeovil, Somerset
Preston Grove Medical Centre, a well-loved and established medical practice, is located in the busy town of Yeovil on the Somerset/Dorset border.
Shift Pattern
* Tuesday: 08:00 – 12:00, 13:00 – 17:00
* Wednesday: 14:00 – 18:30
* Friday: 08:30 – 12:30, 13:30 – 18:30
Working 21.5 hours per week on a permanent, part‑time basis.
Benefits
* Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
* Friendly work environment
* Play an important role in the smooth running of our practice
* Develop your career in healthcare with an established organisation
Responsibilities
* Act as the first point of contact for patients, doctors, nurses and colleagues.
* Field inbound calls from patients, relatives and medical staff; respond to in‑person queries.
* Register patients and book appointments.
* Direct calls to the right location, monitor the reception area, inform patients of delays and handle complaints in a professional manner, escalating as necessary.
* Update computer records using online and clinical systems.
* Ensure relevant information is available to GPs.
* Manage incoming post.
* Maintain a welcoming and orderly reception area.
* Provide patients with information and test results.
Qualifications
* Experience working with the general public.
* A caring and positive approach to queries.
* Sensitive communication skills, ensuring confidentiality at all times.
* Basic keyboard skills.
* Organised approach.
* At least GCSEs (or equivalent) at grades 4–9 (C–A*) in English and Maths.
Other organizations may refer to this role as Surgery Receptionist, Front Office Administrator, or Reception Assistant.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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