IT Helpdesk Manager Newark, Full Time, Permanent £40,000 - £44,000 Plus car allowance of £560pcm We're helping our client find a IT Helpdesk Manager to lead their multi-discipline helpdesk team. THE ROLE: The tasks for this IT Helpdesk Manager involve: * Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. * Manage customer escalations, addressing high-priority issues swiftly. * Develop and motivate a multi-discipline helpdesk team. * Regularly report on helpdesk performance and implement improvement processes. * Conduct customer visits (requires full, clean driving licence). THE CANDIDATE: The ideal IT Helpdesk Manager will have: * At least 5 years' experience in a helpdesk environment. * Minimum 2 years' leadership experience in a technical helpdesk. * Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. * Excellent customer service, communication, and problem-solving skills. * ITIL Foundation certification (or equivalent) preferred. THE BENEFITS: The Benefits for this IT Helpdesk Manager role include: * A varied, impactful leadership role spanning IT, VOIP— genuinely no two days the same. * Competitive salary of £40,000–£44,000 per annum depending on experience. * Car/vehicle allowance, mobile phone, and laptop provided. * A collabora...