Job Description
Location: Northney Road
Job Title: Food and Beverage/Events Supervisor
Department: Food and Beverage
Reporting To: Operations Manager
Number of Hours: 40 hours per week
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. While maintaining a high standard and achieving the maximum revenue and guest satisfaction.
Roles and Responsibilities
* To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
* Oversee and maintain the levels of standards within the food and Beverage areas.
* Ensure staff are visible and available to guests at all times.
* Work alongside the Restaurant and Bar Manager and support the stock levels for stock.
* Maintaining and Monitoring hygiene standards and practices.
* Co‑ordinate the preparation for service, including organising staff sections, cleaning and maintaining glassware and china.
* Checking layouts and preparation of tables including room service duties.
* Maximise the service opportunities for guests to ensure return visits.
* Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
* Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
* Be aware of and follow all Health and Safety procedures.
* Complete cash up, and closing on the bar and restaurants.
* Support the events team in the running of weddings, events and parties.
Key Skills
* Confident and approachable
* Good team work and can work well alone
* People management skills
* Calm under pressure during busy periods
* Excellent selling and customer service skills
* Can use own initiative and problem solve
* Resilience and calm attitude when dealing with face to face complaints
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities.
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of Resort’s service charges on monthly basis
* Extra days holiday after 2 years
Skills Required
* High standards of presentation and organisation
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to create efficient staff rotas
* Flexible approach to work
* Multi‑tasking and time‑management skills, with the ability to prioritise tasks.
* Team work
* Ability to understand peaks and troughs of industry and work within a budget
Attitude
* Confident and respectful
* Friendly, charming and informative
* Passionate about Customer Service
* Positive can‑do attitude
* High standard of personal appearance
* Respectful
* Conscientious
* Approachable and supportive
Required Criteria
* GCSE English grade C /4 or above
* GCSE Maths grade C/4 or above
* Microsoft Excel beginner level
* Experience working in hospitality or events
* Customer‑service experience.
* Experience of dealing with Customer complaints
* Experience of managing a team
* Knowledge of correct and effective recruitment practices
* Experience of reviewing and changing working methods for best practice.
* Experience of working to service delivery standards
* Weekend Availability
Desired Criteria
* Willingness to undertake further training. Microsoft Excel Intermediate level
* Experience of using Res‑Diary; Ez‑runner; Rezlinx;
* Experience of coaching and mentoring
* Knowledge of Fourth Hospitality System
Closing Date: Tuesday 30th June, 2026
Contract Type: fulltime
Salary: £27,996.00 Yearly
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