Are you a natural leader with a keen eye for detail and a passion for delivering excellent customer service? We’re looking for an Income Team Leader (Direct Debits) to join our friendly and hardworking team! In this role, you’ll lead a team responsible for managing all things Direct Debit – from setting them up and making changes, to monitoring payments and resolving queries. You’ll help ensure our income direct debit processes run smoothly and efficiently, supporting both the business and our customers. You’ll need experience in income or finance-related roles (Direct Debits knowledge is a big plus!) and a solid understanding of working with financial systems and data. A good knowledge of excel is essential. Leadership experience or the ability to motivate and guide a team is key – we’re looking for someone who leads by example and brings out the best in others. You’ll be a great communicator, comfortable speaking with colleagues across different teams, as well as customers when needed. Organisation and accuracy are a must, along with a positive, can-do attitude. In return, you’ll be part of a supportive, inclusive team where your ideas are welcomed and your development is encouraged. We offer flexible working arrangements, a friendly culture, and the opportunity to make a real impact in the work you do every day. If this sounds like your kind of role and you're ready for the next step in your career, we’d love to hear from you!