Overview
Join to apply for the Customer Service Advisor role at NIFHA - Northern Ireland Federation of Housing Associations.
Hours: 37 hours per week
Location: Holywood
Reference: FHA04288
Salary: £24,790 (SP5) – £25,992 (SP8)
To access the full criteria and to apply online, please visit www.radiushousing.org/careers.
About the Employer
Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
Radius is an Equal Opportunities Employer.
Responsibilities
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Qualifications
* A good general level of education to include GCSEs or equivalent qualifications in both English and Maths.
* A minimum of six months’ customer service experience, communicating with customers via phone.
* Evidence of ability to handle sensitive and confidential information in a workplace environment.
* Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities.
* Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
* Fluent in both spoken and written English language.
Benefits
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website.
Application Details
Closing date for applications is 21st September 2025 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Radius Housing is an Equal Opportunities Employer.
Contact
Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ
0330 123 0888
info@radiushousing.org
www.radiushousing.org
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