Overview
Come and work for Norse Care. Our team are based at our brand‑new Head Office, located next to the airport. We have fantastic on‑site facilities, featuring collaborative spaces, outside areas and a café. We have a fantastic opportunity for a Customer Relationship Manager to join the team and support with developing robust sales functions that support the growth of private bed sales for Norse Care.
Responsibilities
* Managing all customer enquiries and ensuring an exceptional level of customer service for all new and prospect residents.
* Supporting the care management teams in sales and customer service best practice to support with room sales and after sales support.
* Providing accurate updates on occupancy, enquiries and pipeline activities.
* Live monitoring of enquiry and sales data recorded at all Norse Care schemes to ensure all targets are being met and instigating supportive interventions.
* Maximising sales conversion rates through strong relationships with prospective residents and their families and acting as a single point of contact all the way through.
* Reviewing central enquiries and waiting lists across homes, progressing cross referral opportunities.
Qualifications & Requirements
* You will be a natural communicator with strong relationship‑building skills and experience in Customer Service, able to engage confidently and empathetically with customers while maintaining a professional and organised approach.
* Full UK Driving Licence.
* Proven ability to develop collaborative relationships and create rapport in a professional environment.
* Ability to develop and manage a sales pipeline using CRM tools.
* Strong organisational skills with the ability to work to tight deadlines and meet KPI's.
* Ideally you will have worked within a social care setting previously or have an understanding of this industry and what it requires.
* Experience in building strong relationships with prospective residents, families and internal teams.
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