Are you an excellent leader and communicator? Do you work effectively within pressurised operational environments? Are you an advocate of continuous improvement measures? If so, we would love to hear from you! The Business Support and Project Delivery team are a dynamic team at the heart of operational delivery, where you’ll lead and manage key support services that help drive the organisation forward. In this role, you’ll provide expert advice to operational areas while championing business improvements, efficiency changes, and the successful delivery of new initiatives and projects. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at: Driver and Vehicle Licensing Agency - Department for Transport Careers The post holder will inspire and develop a high-performing team through effective leadership, training, and coaching, taking clear accountability for performance and outcomes. Working in a fast-paced environment, you and your team will play a vital role in implementing change in line with business priorities. You’ll also build strong, collaborative relationships with stakeholders across the Agency and wider DVLA, ensuring our services continue to evolve and deliver real impact. Your responsibilities will include, but aren’t limited to: Understand changes and how they affect the business, identifying and acting on opportunities that arise. Support the achievement of targets by reviewing and advising on current procedures through formal and informal briefings. Identify and report on risk of non-delivery.Develop and maintain working relationships with customers and stakeholders. Advise leaders and stakeholders to ensure issues are resolved in a timely manner. Represent the business in meetings, acting as a subject matter expert and challenging where appropriate while communicating our practices and strategies.Manage, coach and drive your team’s performance, taking responsibility and accountability for performance outcomes, quality, resourcing and efficiencies.Build your own capabilities in managing change in the workplace raise awareness of the digital agenda. Drive continuous improvement and support, lead and communicate with colleagues through periods of change. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .