?? Remote Support Engineer (Refrigeration) Nights
?? Redditch (Hybrid/Remote)
?? Night Shift | 24/7 Operation
?? The Role
Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.
This is not a standard helpdesk role youll be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.
Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.
?? What Youll Be Doing
* Providing remote technical support across refrigeration and cooling systems
* Triaging work orders to ensure the right engineers are deployed first time
* Carrying out remote diagnostics and fault finding on live systems
* Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance
* Analysing system trends, identifying recurring faults, and recommending improvements
* Producing clear, insightful technical and performance reports
* Supporting compliance with F-Gas / refrigerant regulations
* Working closely with field engineers, planners, and internal teams
?? What Were Looking For
* Strong background in commercial refrigeration (essential)
* Experience with retail / supermarket refrigeration, cold stores, or chillers
* Knowledge of control systems such as Danfoss, Carel, or RDM
* Proven experience in fault finding, diagnostics, and service/maintenance environments
* Understanding of F-Gas regulations and refrigerant management
* Comfortable working with data, reporting, and Excel-based analysis
* Ability to communicate technical issues clearly to both engineers and stakeholders
?? Qualifications
* NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)
* F-Gas Category 1
? Why Join?
* Be part of a highly specialised refrigeration support function
* Move off the tools into a technical, desk-based engineering role
* Work with advanced monitoring and control systems
* Play a direct role in improving efficiency across large-scale operations
* Join a collaborative team with real opportunities to grow
? Ideal Backgrounds
* Supermarket / retail refrigeration engineers
* Service & maintenance engineers looking to transition off the tools
* Engineers with experience in remote monitoring or technical support environments
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