We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.
Responsibilities:
* Maintain high customer services levels in line with company KPIs
* Build effective relationships with clients and assist the team in service delivery
* Preparation of documentation for assignees
* Responsible for data integrity for assignee records
* Filing and uploading relevant assignment documentation to the system
* Assist with regular and miscellaneous reporting
* Serve as the coordinator and owner of the relocation process for assignees
* Administration of mobility policy & logistical support
* Provide support to the team in ad-hoc duties
* Training and support will be provided
Key requirements:
* 2+ years’ experience in a customer service / coordination position
* Excellent customer service, organisation and multi-tasking skills
* Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
* Experience travelling and living abroad preferred
* Ability to work with own initiative as well as part of a team
* Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
* Strong organisational skills, proactive approach
* Ability to prioritise workload and meet deadlines
* Enthusiastic, keen to learn and adaptable to new administrative processes
* Competent IT user of Microsoft Office, particularly Excel and Word
* Fluent English & German required