We have an exciting opportunity to join our team as a Burial Ground Consultant.
Standard core hours are Monday to Friday, 08:30 to 17:00. However, depending on business needs, you may be required to work between Monday and Saturday, within the hours of 06:00 to 20:00.
You’ll be an integral part of the team, supporting the day-to-day operation of the Burial Ground and providing an outstanding service to families. You’ll provide a courteous, efficient, effective and dignified service to all clients through the arrangement and delivery of burials and memorials.
What you'll get...
1. 31 days leave (incl bank holidays) rising to 36 with service
2. 20% staff discount in our retail shops
3. Health & dental cash plans
4. 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
5. Employee Assistance Programme
6. Life insurance & NEST pension
7. Financial wellbeing tools & share incentive scheme
8. Cycle-to-work & Electric Vehicle schemes
9. Training & development opportunities
What to expect...
10. Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for burials.
11. Be responsible for the diary and all administration systems ensuring the smooth operation of the Burial Ground.
12. Promoting, advising and selling of all forms of memorialisation and value-added products and services.
13. Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
14. Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
15. Ensuring the identification, storage and final disposal of cremated remains with the burial ground are undertaken and documented appropriately.
16. Receive payments from clients and complete the administration of financial documentation.
17. Be responsible for the security of petty cash, premises and company equipment.
18. Undertake any other duties that may reasonably be required in support of the Burial Ground operation as required.
19. Being proactive in community activities to promote the Burial Ground and End of life services.
What we're looking for...
20. IT literate and a competent user of MS Office.
21. Great communication skills.
22. Customer facing experience.
23. Excellent administration and organisational skills with strong attention to detail.
24. Can display resilience and be comfortable working independently and as part of a team.
25. High level of understanding, empathy, and compassion.
Training...
26. Previous experience within the funeral industry is not required as we’ll provide full training.
27. Travel to other sites will be required.
About Us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Successful candidates will undergo a DBS check as part of compliance requirements.