Housing Support Officer
Temporary
£20 Umbrella
Oxfordshire
Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis.
Duties and Responsibilities of the Housing Support Officer:
* Manage waiting lists, assessments and resident move-ins.
* Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
* Manage own caseload and cover for colleagues when required.
* Provide accurate advice and support to help residents maintain their accommodation.
* Ensure all housing management activity complies with legislation, policy and regulatory requirements.
* Record all interactions, actions and outcomes accurately on internal systems.
* Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
* Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
* Build strong professional relationships with residents, internal teams and external partners.
* Collect and monitor performance data, assisting with regular reporting.
* Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
* Complete court paperwork and hearings when required.
Essential Requirements ...