Location: Kidlington (Oxfordshire)
Salary: £33,700 Basic | £40,000 OTE (uncapped bonus potential)
We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high‑end automotive brand while delivering exceptional customer service in a professional and supportive environment.
Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first‑class service experience from start to finish.
Your Responsibilities
* Welcoming customers and managing all service and repair enquiries
* Understanding customer requirements and accurately logging vehicle concerns
* Scheduling service appointments, vehicle drop‑offs, and collections
* Providing clear and transparent cost estimates and service recommendations
* Keeping customers fully informed throughout the repair process
* Liaising closely with technicians to monitor vehicle progress and ensure timely completion
* Managing bookings via online systems, telephone, and face‑to‑face interactions
* Building strong, long‑term relationships to encourage repeat business
About You
* Minimum 2 years’ recent experience as an Automotive Service Advisor
* Strong understanding of the EVHC (Electronic Vehicle Health Check) process
* Excellent communication and customer service skills
* Highly organised with the ability to manage multiple tasks efficiently
* Professional, approachable, and customer‑focused
* Stable work history (no more than 3 roles within the last 6 years preferred)
* A team player with a positive and proactive attitude
What We Offer
* Competitive salary: £33,700 basic with £40,000 OTE
* Industry‑leading benefits package
* Access to "Perks at Work" discount platform
* Structured training and ongoing career development programmes
* Clear progression opportunities within a premium brand network
* A stable and rewarding long‑term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.
Candidates must be eligible to work in the UK without restriction.
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