Overview
As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support. You will work through a multi-channel approach - including face-to-face meetings, telephone, email, online chat, and video appointments - ensuring clients receive the right help, in the right way, at the right time.
Responsibilities
* Listening carefully to understand client needs and priorities.
* Providing clear, tailored advice and practical support.
* Acting on behalf of clients where necessary, including referrals to specialist agencies.
* Maintaining accurate case records and ensuring compliance with quality standards.
Qualifications
* Empathetic and approachable, with excellent listening and communication skills.
* Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
* Organised and proactive, able to manage a varied workload and meet deadlines.
* Committed to equality, diversity, and inclusion in service delivery.
* Adaptable, with a willingness to travel and work flexibly to meet client needs.
You’ll also bring a passion for helping people overcome challenges and the drive to make a difference in your community.
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK's leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork's mission is to support people to improve their prospects and reach their full potential.
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
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