TheCustomerServiceCentreistheFirstPointofContactformanyofLincolnshireCountyCouncilsServices,includingAdultCare,Children?sServices,Highways,Registration&CelebratoryServices,LibraryServices.Wedeliveradiverserangeofservices,manyofwhichplayanimportantpartinpeople?slives-whetheritiscarryingoutaStrengthBasedConversationtoenablearesidenttoremainindependentlyathome,takingacontacttosupportaChildinNeedorsimplyrenewingalibrarybook,itcanbehard,butrewardingwork.
TheOpportunity
WehavevacanciesavailableinourCustomerServiceCentrebasedinLincolninourAdultCareTeam.Usingthestrength-basedapproachtoenablepositivechangeinpeople?slifeyouwilldealwithcontactsviatelephoneandemailfromthepublicandprofessionalswhoarecontactingusforinformationandadvice,toreportasafeguardingortoaccessaservicefromAdultCare,theLincolnshireCarerServiceand/ortheWellbeingService.
Thesecallscanbecomplex,sensitive,andemotive,butfromthetrainingreceivedyouwilluseyourcallcontrol,professionalcuriosityaswellasyourexcellentcommunicationskillstogathertherelevantinformationtodeterminethemostappropriateoutcomeforthecustomer.
Aboutyou
YouwillbeapassionateandcustomerfocusedcandidatewithexperienceofworkingwithinabusyCustomerCareorCustomerServiceCentreenvironment.Experiencewithinasocialcaresettingwouldbepreferred,butnotessentialasfulltrainingwillbeprovided.
ExcellenttypingandsoundITskillsareessentialasyouwillberequiredtotypeandtalk(Directinput)toensurethecontactistakenasefficientlyaspossible.
WherewillIwork?
OurofficesarebasedinLincolnCityCentreatLancasterHouse
WhathourswillIwork?
Duetothenatureoftherole,youwillneedtobeflexibletoworkbetweenthehoursof8amand8pm,MondaytoFriday.
WhattrainingwillIbegiven?
YouwillbegivenafullInductionandrelevanttrainingalignedtoyourroleandongoingdevelopment.
CustomerServiceAdvisorCustomerServiceAdvisorCustomerServiceAdvisorCustomerServiceAdvisor
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