The role We are seeking someone who is passionate about service quality, continuous improvement and ensuring residents receive consistently excellent support. If that sounds like you, we have an opportunity to join us as our Quality Assurance & Contracts Officer. As Quality Assurance & Contracts Officer, you will provide support with internal auditing, best practice and continuous improvement and the development of a clear involvement and co-production structure, in line with Southern Housing'svision and corporate culture. To support with the contract relationship for supported housing and care stock and liaise with external parties/agencies on matters of compliance and performance. In this role you'll develop services to meet the needs of the local community ensuring targets and requirements of external regulators/ commissioner are maintained. This role is based at our Newport office on the Isle of Wight, with travel to local schemes across the Island. A full driving licence, access to a vehicle, and business-use insurance are essential. Please note this is a permanent full-time role. What youll need Excellent IT and communication skills Experience of supporting on projects and initiatives Able to communicate clearly, accurately and effectively using a range of different communication channels Able to work flexibly, prioritise and manage competing demands You need to have effective interpersonal skills and the ability to work collaboratively with stakeholders Able to receive and respond to resident feedback and complaints professionally at all times Driven by continuous improvement and play an active role in delivering successful change In your supporting statement Please demonstrate how you meet each of the above criteria, providing real examples that show your experience, skills and approach. Closing Date: 9th April 2026at 23.59am Applying for roles with us About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.