Job Description
We are currently looking for an experienced Tenancy Account Manager to join our support HUB based in Bristol.
From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.
Key Responsibilities:
* This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
* Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
* Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
* Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
* Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.
Experience and Skills Required:
1. Excellent customer service skills and experience in an accounts environment would be an advantage
2. Excellent interpersonal skills
3. Will be able to prioritise your workload i...