Title: Customer Service Administrator Salary: £30,000 Hours: Mon – Fri (37.5 hours) Location: Gloucester Are you highly organised and thrive in a fast-paced, customer-focused environment? Do you have experience in the FMCG or food and beverage sector? If so, this could be the perfect opportunity for you! We are seeking a Customer Supply Coordinator to join a growing team, playing a key role in ensuring customer orders are fulfilled accurately and on time, every time. Key Responsibilities: * Process all customer orders received by 2pm on the day of receipt, ensuring accuracy. * Build and maintain strong relationships with key customer contacts to ensure timely and complete deliveries. * Manage customer orders to achieve delivery performance above 99% of requested volumes. * Raise invoices on the day of delivery, ensuring they are accurate. * Work closely with the commercial team to implement customer-specific changes and ensure product availability. * Act as the first point of contact for customer queries via telephone and email. * Investigate and resolve order queries, complaints, and credit requests. * Track and monitor delivery performance using internal systems and customer portals. * Collaborate with third-party logistics providers to ensure timely and accurate delivery. * Analyse customer and internal data to identify issues, opportunities for efficiency, and potent...