Detailed job description
and main responsibilities
As a Parkinson’s Team Coordinator you will provide a weekday service to people with Parkinson's. You will work closely with the Parkinson's practitioners, Neurologists, Older People's Services Consultants, Pharmacists, General Practitioners, Therapists, Social Services and voluntary groups to enhance the care and improve the quality of life to people with Parkinson's.
Customer service including enquiries, shared email account management, telephone non-clinical support and signposting maintaining accurate record keeping. Problem solve all day-to-day service delivery issues organising and re-allocating work where situations change due to variations to the workload and staffing availability in collaboration with the Service Lead.
The ultimate aim is to provide a co-ordinated, accessible, well-governed service for patients with Parkinson’s that provides compassionate holistic, high-quality evidence-based care.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
1. Literacy and Numeracy to the equivalent of GCSE grade C/4 or Functional Skills Level 2 Vocational level 3 qualification such as Business Administration or equivalent level of experience
Desirable criteria
2. Certificate in supervision or management
Personal Attributes
Essential criteria
3. Demonstrates professional behaviours within everyday practice that support and reflect the Trust values
4. Demonstrates a positive and enthusiastic approach to work
5. Ability to respond positively to change
6. Committed to a high level of patient care
Technical Skills Competencies
Essential criteria
7. Dexterity with IT hardware and software including Microsoft 365, keyboard skills and audio typing and Data Entry
8. Ability to take & transcribe succinct minutes
9. Able to deal with multiple demands and short deadlines
10. Ability to effectively organise and prioritise own workload and ensure deadlines are met without supervision
11. Excellent customer care skills
Desirable criteria
12. Presentation skills
13. Awareness of the GDPR Law and Information Governance
Experience
Essential criteria
14. Minimum of two years’ experience in an administrative role within a health or social care setting
15. Experience of using a large range of IT software packages including Microsoft 365
16. Experience of design and layout of reports and forms
17. Experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
Desirable criteria
18. Demonstrate a genuine commitment to work with people with Parkinson’s in an inclusive and positive way
19. Previous experience in working with people with long term conditions
20. Evidence of supporting service improvement