* Drive awareness of service performance and improvement needs which will result in successful service outcomes.
* Analyse and understand user needs, business and policy goals and use storytelling and visualisations to articulate whole services, both end-to-end and front-to-back, across business areas or departments to solve complex problems.
* Share your knowledge of service design in practice and will establish and maintain service design methods including guidance, tools and patterns, your team can use to solve complex problems and reach outcomes.
* Lead communication with stakeholders at varying levels of seniority and facilitate conversations, collaboration and consensus that support the team strategy, drive decision-making and achieve outcomes across teams and business areas.
* Support the DWP service design community by, contributing to meet-ups to create connections and share work openly, actively supporting and mentoring team members, promoting the capability of service design in and beyond the department and participating in recruitment activities.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
About DWP Digital
At DWP Digital, we design and build services that make a real difference to people's lives. As part of the UK's largest government department, we support over 22 million people each day, from helping them find work to supporting them through some of life's most difficult moments. Our work is central to delivering the Government's "Get Britain Working" vision. Few organisations in the world offer the same opportunity to use technology and design thinking at this scale, with real impact. This is more than a design role. It's a chance to enable others to design better services too. You'll collaborate with policy, product, delivery, and operational teams to align goals, clarify problems, and define what good service truly means. You'll be part of a supportive design community that values openness, learning, and practical problem-solving, creating services that are inclusive, resilient, and responsive to change.
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