Role - 2nd Line IT Engineer + Projects
Location - Horsham, West Sussex
Industry - Managed Service Provider (MSP)
Employment Type - Full-time
We're representing an MSP in the south looking for an experienced and proactive 2nd Line IT Engineer to join their MSP team. Their ideal candidate will provide high-quality technical support to clients while also assisting with infrastructure and project delivery. This role suits someone who thrives in a dynamic, multi-client environment and enjoys balancing day-to-day support with hands-on project work.
The key responsibilities you will in this role are..
* Provide 2nd line technical support via phone, remote tools, and onsite visits.
* Troubleshoot and resolve escalated incidents, ensuring timely and effective solutions.
* Support and implement IT infrastructure projects, including migrations, upgrades, and deployments.
* Maintain and monitor client systems, networks, and security environments.
* Document technical issues, fixes, and project progress in line with internal processes.
* Collaborate with 1st and 3rd line engineers to ensure seamless service delivery.
* Contribute to continuous improvement and client satisfaction initiatives.
Requirements from you need to be the following:
1. 2+ years'...