CRM Product Owner – HIRING ASAP
Start Date: ASAP
Duration: 3 Months (View to extend)
Location: Remote (Can be based anywhere in Europe)
Rate: £400 - £500 per day, outside IR35
Summary
The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function. This is a critical, hands‑on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well‑governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.
Responsibilities
* Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
* Drive adoption plan, usage targets and comms cadence.
* Shape solution approach with CRM Admin input on feasibility/config options.
* Ensure capability is enabled and measurable via dashboards that evidence adoption.
* Helpdesk & support model
* Supplier management & release planning
* Access management (joiners/movers/leavers)
* Data quality & integrity
* Change control & backlog.
* Release management.
* Training, comms & adoption (ongoing)
* Engagement letters governance
* Compliance / audits / security
Essential Skills
* Direct experience with Fibre CRM
* Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
* Strong Product Owner or product leadership background
* Experience leading CRM adoption across multiple teams.
* Strong stakeholder management, including senior partners and directors.
* Experience managing releases, UAT, and go/no-go decisions.
* Comfortable working in regulated or governance-heavy environments.
Bonus Skills
* Background in professional services or accountancy firms
* Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)
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