Our client is a trendy and bustling coffee company located in London dedicated to serving high-quality coffee and creating a welcoming space for customers to relax and connect. Their commitment to excellence in coffee has earned them a loyal following of regular patrons. As they continue to grow, they are seeking a passionate and experienced Store Manager to lead their team and maintain their reputation as a premier destination for coffee lovers in the city. Position Overview: As the Store Manager you will be responsible for overseeing the daily operations of the store, ensuring exceptional service, and fostering a positive and inclusive environment for both customers and staff. Your leadership, business acumen, and love for hospitality will be instrumental in driving the success and growth of our clients’ store while maintaining the highest standards of quality and customer service. Responsibilities: * Lead, train, and motivate a team of baristas and front-of-house staff to deliver outstanding customer service and maintain a warm and inviting atmosphere. * Ownership of your P&L, which means you will need to drive sales whilst controlling costs. * Monitor and manage all aspects of the coffee shop's operations, including inventory, purchasing, and vendor relationships. * Ensure the consistent preparation of high-quality coffee beverages and other menu items while adhering to established recipes and standards. * Oversee the cleanliness and organisation of the coffee shop, ensuring it meets health and safety regulations and presents an appealing ambiance for customers. * Develop and implement marketing strategies and promotions to attract new customers and retain existing ones. * Track sales and financial performance, analyse data, and make informed decisions to achieve revenue targets and cost control. * Handle customer inquiries, feedback, and complaints in a professional and timely manner. * Collaborate with the management team to set business goals, implement strategies, and contribute to the growth of the company. * Stay up to date with industry trends and new coffee products, equipment, and brewing techniques. * Conduct staff scheduling, manage payroll, and maintain employee records. * Represent the coffee shop in the local community and participate in relevant events to increase brand visibility. Qualifications: * Proven experience as a Store Manager or in a similar hospitality management role. * Proven experience of working to KPI targets within the hospitality sector. * Proven experience working with P&L. * Excellent leadership and interpersonal skills, with the ability to inspire and coach a diverse team. * Strong organisational and problem-solving abilities to ensure smooth daily operations. * Customer-focused mindset with a dedication to providing an exceptional guest experience. * Understanding of financial principles, budgeting, and cost control. * Proficiency in using point-of-sale systems and technology. * Food safety and hygiene certifications are desirable. * Availability to work flexible hours, including weekends and holidays