Overview
IT Service Delivery Manager - Mergers & Acquisitions
Salary: 80,000 - 90,000
A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.
Reporting directly into the Head of IT, you will oversee a team dedicated to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.
Responsibilities
* Lead a specialist M&A IT team
* Own end-to-end IT delivery during acquisitions: due diligence to post-integration
* Assess target company IT environments, risks and compatibility
* Create and manage IT integration/separation plans, including TSAs and roadmaps
* Oversee data migration, infrastructure alignment and app rationalisation
* Ensure uninterrupted IT services and maintain high SLA performance
* Manage IT incidents, requests, changes and problems (ITIL framework)
* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)
* Coordinate with external vendors and manage service contracts
* Ensure regulatory, legal and cybersecurity compliance during transitions
* Capture lessons learned and improve playbooks for future M&A initiatives
* Support change management, onboarding and documentation across projects
* London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Requirements
* Extensive experience in IT service delivery/operations within M&A environments
* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)
* Experience with complex IT integrations, carve-outs and cloud migrations
* Excellent stakeholder and vendor management skills
* PRINCE2 or equivalent project management expertise
* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)
* Ideally ITIL v4 Intermediate+ certified
* Background in infrastructure, enterprise architecture or transformation will be highly favoured
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