Technology Delivery AnalystLocation: Nottingham Head Office (on-site role)Are you the person people turn to when their tech stops working — whether at work or at home? While previous experience isn't essential, candidates with 1st Line Support (or similar) exposure will be well suited to this role.What matters most is a willingness to learn and a demonstrable, solution-focused mindset — someone who enjoys figuring things out and helping others along the way.What you'll be doingActing as the first point of contact for IT support in the officeTroubleshooting hardware, software and access issuesSetting up laptops, phones and other devicesKeeping asset records and support tickets up to dateIdentifying recurring issues and suggesting improvementsEscalating more complex problems to the wider team or suppliersWhat we're looking forYou'll thrive in this role if you:Have 1st Line Support (or similar) experience — formal or informal — though this is not essentialCan show a solution-focused mindset and ability to problem-solveAre willing to learn and take ownership of tasksAre friendly and approachable, with strong communication skillsAre familiar with Microsoft 365 (Outlook, SharePoint, Teams etc.)What's in it for you?A chance to grow your skills and progress within ITSupportive colleagues and real ownership from day oneThe opportunity to make a visible difference across the businessIf you enjoy solving problems and helping people — and want to grow your IT career — we'd love to hear from you.Apply now and bring your support mindset to a team that values it.INDLP