Salary: £35,000 - 40,000 per year Requirements: 2–4 years experience in an MSP or IT support environment Strong hands-on experience with Microsoft 365 administration Good understanding of Windows 11 and Windows Server Familiarity with Active Directory & Azure AD Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Experience with Intune / MDM is highly desirable Exposure to backup solutions, antivirus, and endpoint security tools Familiarity with ticketing systems and SLA-driven environments Excellent troubleshooting and communication skills Microsoft certifications (MS-900, AZ-900, MS-102 etc.) are desirable but not essential Experience with SharePoint migrations or Teams deployments is a plus Support for Intune / endpoint management and device configuration is an advantage Basic exposure to Azure infrastructure is appreciated Previous experience supporting multiple external clients is beneficial Responsibilities: Provide 2nd line support across desktop, server, and cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, and Azure AD / Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration including onboarding, offboarding, permissions, and licensing Assist with M365 migrations, tenant builds, and ongoing optimisation Work on security best practices such as MFA, conditional access, and basic compliance Troubleshoot networking issues including DNS, DHCP, VPN, and connectivity Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Technologies: Active Directory Azure Cloud Support Microsoft 365 Security SharePoint TCP/IP VPN Windows Office 365 More: We are a small, but growing, customer-focused Managed Service Provider located in Bournemouth, looking to hire a 2nd Line Support Engineer to join our close-knit team. This hands-on role supports a wide range of SME clients with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You will act as a key escalation point from 1st line, own tickets end-to-end, and contribute to ongoing improvements across client environments. Joining us means exposure to a variety of technologies, a friendly collaborative culture, and real progression opportunities for candidates ready to help us grow. last updated 17 week of 2026