Overview
Workplace Solutions - Client Relationship Manager - Sr. Associate at JPMorganChase. The role involves managing relationships with users and decision makers in assigned accounts, driving revenue and growth objectives, ensuring customer and partner satisfaction, and collaborating with implementations, operations and service desk teams. The candidate should be ambitious, resilient, and technically oriented, helping customers maximise value from Workplace Solutions and identifying new opportunities within existing accounts.
Job Description
JPMorgan Workplace Solutions addresses the financial needs of employers and their employees using firmwide products such as equity compensation and executive services. The firm entered the equity compensation industry with the acquisition of Global Shares. We are committed to building the industry’s best stock plan administration software and services offering to attract and retain key employees.
Responsibilities
* Develop and maintain strong relationships with multiple clients as assigned.
* Build depth in relationship by initiating contact and developing a relationship with decision makers.
* Manage the post-sales relationship for strategically significant accounts.
* Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
* Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
* Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
* Keep up to date with industry information which could provide value to clients or internally.
* Build network of share plans advisors and experts in your region.
Required Qualifications, Skills And Capabilities
* Share Plan Experience is essential
* Experience in Relationship Management in global companies
* Proactive by nature; able to act as a trusted adviser for customers
* Exceptional personal, listening, written and verbal communication skills
* Proven track record of building and nurturing multi-level client relationships
* Ability to lead and motivate, develop clear and creative solutions to complex problems, and manage multiple initiatives simultaneously
* Ability to understand customer requirements and identify up-sell and cross-sell opportunities
Preferred Qualifications, Skills And Capabilities
* Experience working with Cloud-Based software
* Project management experience with strong organizational skills
* Customer-centric with focus on delight
* Strong critical thinking, decision making and problem-solving skills
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help clients achieve their objectives. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations for applicants and employees as needed.
Team Description
J.P. Morgan Asset & Wealth Management delivers investment management and private banking solutions across a global network of investment professionals.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
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