Location: Blackburn – based on site
Hours: Full time 37.5 per week
Contract: Fixed term contract ending June 2026
Salary: Grade 1.2 - £24,570 per annum
Closing date: Tuesday 26th August 2025 at 11.30 pm
We’re looking for a self-motivated individual with office administration and customer service experience to join us as an Administrator and provide the support needed to help us deliver an effective local service.
About the role
You will provide various administrative support, including handling telephone and in-person enquiries, processing referrals, data input and analysis, supporting service user involvement activities, and carrying out finance functions such as credit card requisitions, invoice processing, petty cash management, and variance reporting.
We are open to discussing flexible working arrangements and are committed to fostering a workplace where you can be yourself and succeed based solely on merit.
About you
You will have experience in office administration and customer service, with proficiency in Microsoft Office applications, data input, extraction, and analysis. You thrive in a fast-paced, busy office environment, have a flexible approach, and enjoy learning new skills. You are passionate about addressing injustice and striving for societal change at individual, community, and societal levels.
Benefits
We offer a comprehensive benefits package, including 30 days of annual leave (pro-rata), enhanced family-friendly policies, pension scheme, interest-free travel loans, tenancy deposit loans, payroll giving, cycle-to-work scheme, and an employee assistance program.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet, millions face housing crises daily.
We exist to defend the right to a safe home because home is everything.
We seek passionate, ambitious individuals to join us in creating meaningful change.
Our fight against social injustice at the heart of the housing emergency requires us to be inclusive, equitable, and transparent. We are committed to anti-racism and diversity in all our practices.
About the team
Our Lancashire hub provides advice, support, and guidance on homelessness, poor housing, and related issues like welfare benefits. We work closely with the community to understand barriers faced by those in housing need and deliver advice and awareness sessions locally.
How to apply
Click ‘Apply for Job’ below to submit a CV and a supporting statement. Your statement should address the first four points in the ‘About You’ section, with responses of no more than 350 words each, including specific STAR examples demonstrating your skills and behaviors.
We prioritize diversity and inclusivity. Safeguarding is everyone's responsibility. All staff must adhere to our safeguarding policies and professional standards.
Shelter does not accept unsolicited CVs from external recruitment agencies nor the associated fees.
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