Serco Limited Base Location: North West. Band 5: FTC 6 months, Full Time
Hybrid (Mon-Fri 9:00-17:00). Ready to impact a better future? We have created a new role as an Operational Support Lead in our AASC team, you’ll keep essential operational processes running smoothly so colleagues can focus on delivering services that make a real difference.
Responsibilities
* Oversee and quality‑assure core administrative processes including travel booking, transport coordination, certifications, meeting administration, HR‑related tasks, data cleansing, and team mailbox management.
* Act as the primary escalation point for operational support queries, ensuring timely resolution and clear communication.
* Provide flexible support to Operations Managers, taking on responsibilities that sit outside standard operational duties.
* Coordinate ad hoc tasks, short‑term priorities, and project elements to ensure deadlines are met.
* Ensure organisational policies, procedures, and standards are consistently applied across operational support functions.
* Maintain oversight of required certifications, tracking expiries, coordinating renewals, and escalating risks.
* Streamline workflows and identify opportunities to increase efficiency, accuracy, and compliance.
Qualifications
* Strong organisational skills with the ability to prioritise varying workloads and manage competing deadlines.
* Confidence using systems and digital tools, including Excel and Word.
* The ability to work independently, use initiative, and adapt quickly to changing needs.
* Excellent communication skills and a proactive approach to problem solving.
* Experience supporting colleagues, coordinating tasks, or leading elements of operational or administrative work.
* Full UK Driving Licence required. Travel between regions is required at times.
Vetting and Checks
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits
* 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
* Up to 6% contributory pension scheme
* Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
* Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Proud member of the Disability Confident employer scheme
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