About the role
We have a great opportunity for a Field Operations Manager to join our clean water division. This role is an essential front‑line role that the business simply cannot operate without.
As an operations manager, you will lead, coordinate and support an operational service team comprising technicians, coordinators, technical leads and contractors who work on the Thames Water trunk main and distribution network.
Your team will be offering support to deliver network maintenance and ensuring accurate, calibrated and verified instrumentation. You will play a key role in helping Thames Water to meet its performance commitments and ODIs, but your primary focus will be the well‑being and performance of your team.
This is an outstanding opportunity for a self‑motivated individual who enjoys variety and thrives on making a difference every day.
What you’ll be doing as the Field Operations Manager
* Responsible for managing the Health, Safety and Wellbeing of all the people in my team, and all those working on the water network under my leadership.
* Lead a team that delivers an exceptional service to our customers, ensuring that they trust us, feel we are easy to do business with and that we really care.
* Responsible for managing the budgetary and financial activities of the team with guidance from the Field Service manager (Line Manager).
* Have clear objectives and targets, with a good understanding of KPI’s and what is required to deliver good performance.
* Lead and develop a highly performing team focused on briefing and delivering specified outputs in an efficient, effective and commercially sound manner.
* Ensure your team is effectively resourced and that you have a capacity plan to demonstrate where there are risks in servicing provision, working with other departments to support times of high demand.
* Very good knowledge of the processes of water networks, as well as Water Network Standards, to understand and demonstrate best practice.
* Ability to work with minimum supervision, under their own initiative, to deliver specified work streams within SLAs.
* Ability to manage overtime usage on a controlled, reportable and fair basis.
* Competent at using appropriate company IT Systems and office‑based software, with a preference for experience in GIS, Meterman, Z‑One, PI, SCADA, Sample Manager and MS Teams.
* Excellent communication and inter‑personal skills.
* High level of attention to detail with the ability to work accurately with high work volumes.
* Proactively own either non‑available asset issues on high‑priority assets, complex cases or out of SLA cases, to attain a resolution.
Base Location: Ashford Common – TW15 1RU
Working Pattern: 36 Hours Monday – Friday 7:30 am – 3:30 pm
Due to the nature of this role, you must hold a full UK driver's licence.
What you should bring to the role
* Strong people leadership skills.
* Ability to analyse performance and report on KPI’s and SLA’s.
* Understanding of the water network and its assets.
* Good presentation skills and familiarity with the MS Office suite of applications.
* Strong communication skills for written and presentation purposes.
Additional skills and experiences that would be beneficial
* Used to working in a fast‑paced environment.
* Flexible and agile approach to managing projects or programmes of work.
* Ability to carry out health and safety management audits of work locations.
* Familiar with HR processes, recruitment and policies.
* Experience of collaborating in a work environment with Trade Unions.
* Quality control and compliance reporting.
* Definition and delivery of performance improvement plans.
What’s in it for you?
* Competitive salary paying up to £42,900 per annum, depending on skills and experience.
* 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
* Contributory pension – Defined Contribution, maximum of 12% – 2x employee contribution.
* Personal Medical Assessments – Open to all once a year.
* Performance‑related pay plan directly linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
* Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Real purpose, real support, real opportunities
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
We’re committed to being a great, diverse and inclusive place to work
We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know. We’re here to help and support.
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