The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology department to join our friendly, supportive team.
Responsibilities
- Provide a comprehensive administrative support service to the Cardiology service.
- Support with efficient and accurate bookings into appropriate clinics.
- Support our test tracking processes.
- Maintain effective communication with clinical and non‑clinical staff both within the Trust.
- Provide support to ensure full utilisation of all Cardiology clinics.
- Provide a high standard of front‑line customer care and serve as the lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.
- Support the management of cardiology referrals and assist with initiating patient pathways into the department.
- Booking appointments.
- Communicating with patients.
- Undertake any other administrative activities appropriate to this post as directed by the managerial staff.
- To work closely with Cardiology supervisors/managers in order to understand the team priorities on a day‑to‑day basis.
- Cross‑cover colleagues in times of annual leave or sickness within the team.
- Process new referrals internally and externally via ERS, printing and distributing in a timely manner.
- ECG opinions.
- Liaise with secretarial team, reception team and diagnostic team.
Our ambition is to deliver excellent local and specialist services, to improve the health and well‑being of our patients, and to provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation, we recruit the finest and retain more specialist staff by providing diverse employment opportunities across our Trust.
