Technical Support Advisor (Furniture Design) Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.
We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.
Key Responsibilities:
· Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
· Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
· The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
· Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.
What We're Looking For:
· A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
· Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
· Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
· Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
· Proficiency in computer systems and a willingness to learn our in-house tools and design software.
· A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
· Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial.
As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.
Working Hours: We operate between 9am - 5pm over a 7 day working week (Sundays 10am - 4pm) and some evening flexibility may be necessary.
If you're passionate about customer service and want to be part of an innovative, customer-driven company, we’d love to hear from you!
Job Type: Full-time
Pay: £25,000.00-£32,000.00 per year
Additional pay:
Performance bonus
Benefits:
~ On-site parking
Schedule:
Monday to Friday
Weekend availability