Customer Assistant - Wine Merchant - Oatlands Harrogate Simply Food
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Overview
Join our Foods team as a Customer Assistant in our Foods section, where you'll champion high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and are excited to share it with customers. You’ll be a brand ambassador ready to recommend our newest Food products and ensure customers feel valued.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Work Pattern
Week 1: Wednesday 14:00-22:00; Thursday 14:00-22:00; Friday 14:00-22:00; Saturday 14:00-22:00.
Week 2: Sunday 12:00-20:00; Wednesday 14:00-22:00; Thursday 14:00-22:00; Friday 14:00-22:00.
Responsibilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy and ensure shelves are stocked.
* Monitor and deliver on daily sales targets, promotions, and selling opportunities.
* Engage with customers to understand needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and promote products and services.
* Utilise digital tools and communication channels to enhance the customer experience.
Key Capabilities
* High levels of customer service and attention to detail.
* Open to feedback and improving performance.
* Accountability for planning and managing own workload.
* Strong communication skills and adaptability.
* Ability to build positive relationships and digital capability.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
We value inclusion
Marks & Spencer is committed to Inclusion, Diversity, and Equal Opportunities. We offer flexible working and will make reasonable adjustments to the recruitment process upon request.
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