What you will be doing:
* Managing and developing a portfolio of existing, lapsed, and potential customers
* Providing a 'personal service' approach to key Gold customers
* Selling core range products, Completing a customer Gap analysis from top-selling lines
* Sourcing new customers within focused geographic areas
* Re-engaging lapsed and lost customers to rebuild relationships and recover business
* Reviewing order history and identifying lost lines, understanding reasons and proposing solutions
* Promoting new product development (NPD), arranging samples and managing follow-ups, securing listings and gathering structured customer feedback on samples
* Supporting clearance stock activity within agreed margin and volume guidelines
* Conducting competitor research and producing a weekly market intelligence report
* Recording all customer interactions, feedback, and insights accurately within the CRM system
* Learning technical aspects of our products and how they solve our customers problems.
Skills:
* Tenacious and confident on the phone
* Organised and detail-oriented, especially with CRM updates
* Highly organised with the ability to prioritise workload effectively
* Resilient and motivated, able to perform under pressure and work towards targets
* Collaborative team player with a proactive mindset
* Detail-focused, especially when managing CRM data and customer records
* Previous sales experience, ideally in an office-based or internal sales role
* Excellent communication and interpersonal skills with a confident telephone manner
* Strong information-gathering and questioning skills
* Ability to work through rejection with drive and determination
* Comfortable working to targets and deadlines
* Computer literate
(INDPERM)