Customer Service Coordinator (WCS) Location: Welwyn Garden City Training to be carried out at Welwyn until Feb 26 then Work from home/Hybrid. Part time - 20 hours per week - Mon Fri 08:30-12:30pm Salary: £12.32 ph Purpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. Main Duties and Responsibilities: * Communication – Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. * Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames. * Appointments – To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers. * Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and service centre staff. * Administration – Responsible for the daily efficient running and accountin...