Technical Support Engineer - Microsoft, Azure, PKI Salary to £40,000 Pension Private Healthcare Share Scheme Electric Car Scheme Hybrid Working (2 days office-based) This is an excellent opportunity for a Technical Support Engineer who is looking for a new challenge supporting microsoft, azure and PKI solutions to a global customer base, with occasional travel. Do you have experience of supporting external customers ideally from a software house, consultancy SAAS, or an MSP background and are looking for a career move working for a cutting-edge cyber security company if so click APPLY NOW? The Role We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join asuccessful company, in a role supporting our international client base and offers exposure to a variety of different technologies. Key Responsibilities Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often withno direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hourson-call cover 24x7x365 Identifying and reporting defects in our application code, and managing fixes through Development Documenting solutions to grow our knowledge base Making recommendations on areas of process improvement Suggesting and adopting ways to improve the overall customer experience Providing internal feedback on our products from a customer and technical perspective Key skills & experience - Any of the following BSc in Computer Science or equivalent relevant technical qualification, or professional work Experience in a support function, ideally externally within a software company Case management tools Virtual Machines Multi-tier application support in a Microsoft environment, including: IIS TCP/IP MS SQL and MS SQL Server Azure Active Directory/LDAP COM PKI Exceptional analytical and troubleshooting skills. Strong written and verbal communication skills? Able to multi-task and prioritize effectively Experience of some the following would be advantageous: Entra Certificate Authoritiess Smartcards and Middleware Firewalls Scripting languages and/or Development Mobile app support and technologies Salesforce administration desirable This is just a short overview of this exciting role as a Support Engineer. If you'd like a full breakdown of the responsibilities, click APPLY NOW and I will email you a more detailed job description.