“The world is yours with
Meliá”
** Salary package: £33K // Great progression opportunities // Hotel discounts // Health cash back
plan // Meals on duty // Pension scheme // Loyalty rewards
and referral bonuses // many more**
Duty Manager
Mission: The purpose of this role is to ensure the wellbeing of all guests during
their time at the hotel by supporting the operational departments in the
delivery of their duties. As a key representative of the hotel and brand, the
duty manager is responsible for working harmoniously with colleagues, planning
and organizing to ensure excellent guest service standards.
Responsibilities
will include, but are not limited to:
·
Liaising
with the Head of Departments for the update and follow up of the Hotel’s Action
Plan (PACC).
·
You will
provide at all times maximum support to all the team members of the hotel in
alleviating problems or delays, which may occur during the shift.
·
Complete
daily inspection of all hotel facilities ensuring a checklist is completed
·
Check that
all areas are maintained to a high standard of cleanliness and that all
appliances, fixtures and fittings are safe and work in accordance with the
Health and Safety regulations, reporting any faults to Maintenance.
·
Ensure a
full handover with the previous and following Duty Manager /Night Manager.
·
Coordinates
the operation within the outlets and facilitate the reallocation of the staff
if required due to the exceptional business need.
·
Supports
the sales team with VIP site visits, providing a point of contact and
escalation point as needed.
·
Deputizes
in the absence of the HoD of any operational department, to ensure team members
are supported.
What we are looking for?
·
Excellent communication skills
·
Experience in Hospitality
·
English
·
Spanish and Italian are plus
·
Knowledge of the Hotel Operations
·
Empathy and understanding
Because
belonging to the great Meliá family is being VIP
·
Holidays: 29 days’ holiday including 8 public
holidays
·
Contributory
pension scheme
·
Refer a friend
bonus: £500 (subject to successfully
completed 6 months’ probation)
·
Discounted
dental and health cover with HSF
·
Travel &
Food discounts: excellent employee special
rates in Melia Hotels worldwide for our team members, their friends &
families while travelling and staying in our hotels including F&B discount
(subject to individual outlets)
·
Personal
Development: programs designed to support
your career right from the start, with unlimited access to online learning
platform
·
Career
growth: fantastic opportunity to
progress and access to a network of over 350 hotels across the world (subject
to local right to work rules)
·
High street
discounts: with Perks at Work
The
successful candidate must already have eligibility to work in the UK
At
Meliá we are all VIP
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
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